Privacy Policy

Last updated: March 2026

For the purpose of this Privacy Policy, "Screws and Fasteners", "we", "our", or "us" refers to the individual or entity trading as Screws and Fasteners through this website.

We are committed to protecting your personal information and handling it in accordance with the Australian Privacy Principles contained in the Privacy Act 1988 (Cth).

Personal information means information about an identified individual or an individual who is reasonably identifiable.

This policy explains how we collect, use, disclose, and protect your personal information when you visit our website or purchase products from us.

Information We Collect

We collect personal information that you provide directly to us, as well as information collected automatically when you use our website.

Information You Provide

You may provide personal information when you:

place an order
create an account
contact us
subscribe to marketing emails or newsletters
enter competitions or promotions
interact with us through social media

This information may include:

name
delivery and billing address
email address
phone number
order details
communications with us

Information Collected Automatically

When you visit our website, certain information may be collected automatically, including:

IP address
browser type and device information
pages visited and time spent on the website
referring websites
interactions with our website and advertisements

This information helps us understand how visitors use our website and improve our services.

Cookies and Tracking Technologies

Our website uses cookies and similar technologies to improve your browsing experience and analyse website traffic.

Our website may use technologies such as cookies, pixels, and similar tracking technologies provided by advertising and analytics partners.

Cookies may be used for:

website functionality (such as maintaining your shopping cart)
analytics and performance measurement
advertising and remarketing

We use third-party analytics and advertising services. These services may use cookies, pixels, or similar technologies to collect information about how you interact with our website and advertisements across different websites.

These services may also receive limited information relating to completed purchases or interactions on our website in order to measure advertising performance and improve attribution accuracy.

You can control cookies through your browser settings. If you disable cookies, some features of the website may not function correctly.

Advertising and Profiling

We may use information about your interactions with our website, products, and advertisements to better understand customer interests and improve our marketing.

This may include analysing website activity, purchase behaviour, and interactions with advertisements.

We may share limited information such as hashed identifiers (for example a hashed email address) with advertising and analytics platforms to improve conversion tracking and measure advertising performance.

This information is transmitted in a privacy-protected format and used for measurement and attribution purposes in accordance with the policies of the relevant platform.

We do not make automated decisions that have legal or similarly significant effects on individuals.

How We Use Your Personal Information

We use personal information for purposes including:

processing and fulfilling orders
delivering products to you
communicating with you about orders or enquiries
providing customer support
improving our website and services
preventing fraud and maintaining security
sending marketing communications if you have opted in

You may unsubscribe from marketing communications at any time.

Disclosure of Personal Information

We do not sell your personal information.

We may disclose personal information to third parties where reasonably necessary to operate our business and provide services to you, including:

payment processing providers
courier and delivery services
IT and website hosting providers
analytics and advertising platforms
marketing and communications providers
professional advisers such as accountants, auditors, and lawyers
regulatory or government authorities where required by law

Some of these service providers may be located outside Australia.

Third-Party Platforms

Our website may use services provided by third parties that collect information directly from your browser or device.

These providers may combine information collected from our website with information from other sources to provide analytics or deliver advertising.

The privacy practices of these third parties are governed by their own privacy policies.

Data Security

We take reasonable steps to protect the personal information we hold from misuse, interference, loss, and unauthorised access, modification, or disclosure.

However, no method of transmission over the internet is completely secure. While we take reasonable steps to protect your information, we cannot guarantee absolute security.

Data Retention

We retain personal information only for as long as necessary to fulfil the purposes described in this policy, including fulfilling orders, complying with legal obligations, resolving disputes, and enforcing our agreements.

Access and Correction

You may request access to the personal information we hold about you and request corrections if it is inaccurate, out of date, incomplete, or misleading.

To do so, please contact us. We may require proof of identity before processing your request.

Marketing Communications

If you have opted in to receive marketing communications, we may send you emails about products, promotions, or updates.

You can opt out at any time by:

clicking the unsubscribe link in our emails, or
contacting us directly

Complaints

If you believe we have breached the Australian Privacy Principles, you can contact us and we will investigate your complaint.

If you are not satisfied with our response, you may contact the Office of the Australian Information Commissioner (OAIC).

Changes to This Policy

We may update this Privacy Policy from time to time.

Any changes will be published on this page and take effect immediately.

Contact Us

If you have any questions about this Privacy Policy or wish to make a complaint, please contact us via our website contact form.