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Product Returns

Screws and Fasteners complies with the Australian Consumer Law in that we will refund any product that is faulty, not of merchantable quality or not fit for its purpose provided the fault in the product came from using it in its usual way and did not take a very long time for the fault to occur. In order to provide a refund or replacement product we need to have the faulty product returned to us. You are required to complete this form below within 14 days of receiving your order and we will be able to issue you with a RMA number and authority to return the goods to us. If we then deem the goods to be faulty we will either refund or replace your product and refund you the standard cost of returning the goods to us.

Order Information

* First Name:

* Last Name:

* E-Mail:

* Telephone:

* Order ID:

Order Date:

Product Information & Reason for Return

* Product Name:

* Product Code:

* Reason for Return:
Product is opened:

Faulty or other details:
Enter the code in the box below: